Responsible Gaming at Spirit Casino

Our Commitment to Safe Play

Here at Spirit Casino, we understand that gambling, like any form of entertainment, carries potential risks if not approached responsibly. That is why we operate under strict guidelines aligned with our Curacao e-gaming license (No. OGL/2023/174/0082), issued by the Curacao Gaming Control Board (GCB) to Dama N.V. Compliance is not just a legal obligation for us — it reflects our genuine dedication to player welfare.

We at Spirit Casino firmly believe that awareness is the first step toward responsible play. Before diving into our games, we encourage every player to ask themselves a few honest questions: Are you playing for fun, or to escape from problems? Are you spending more than you can afford? Do you feel irritable when you are not playing? If any of these sound familiar, it may be time to use the tools we provide or seek external support.

Responsible Gaming Tools We Offer

At Spirit Casino, we have developed a suite of practical tools designed to keep you in control of your gaming activity. You can access these features directly through your account settings at any time:

• Deposit Limits — Set daily, weekly, or monthly deposit caps to manage how much you spend. Once a limit is set, it takes effect immediately. Increasing a limit requires a cooling-off period for your protection.
• Session Time Limits — Control how long you spend on our platform in a single session. When your chosen time is up, we will notify you and log you out automatically.
• Loss Limits — Define the maximum amount you are comfortable losing within a given time frame. We will stop you from exceeding that threshold.
• Reality Checks — Enable periodic reminders that appear during your session, showing you how long you have been playing and how much you have wagered.
• Self-Exclusion — If you feel you need a longer break, our self-exclusion option allows you to pause your account for a defined period or permanently. Once activated, this cannot be reversed during the exclusion window.
• Account Cooling-Off Period — Take a short break from Spirit Casino without fully closing your account. Choose a break of 24 hours, 7 days, 30 days, or longer.

We encourage you to use these tools proactively — not just when things feel out of control, but as a regular part of how you manage your gaming experience with us.

Recognising Problem Gambling

Problem gambling can affect anyone, and at Spirit Casino, we want to help you identify warning signs early. Problem gambling is not defined by how much you bet — it is defined by the impact that gambling has on your life. Some common signs include:

• Spending more money or time gambling than you intended
• Chasing losses in an attempt to win back what you have spent
• Neglecting work, family, or personal responsibilities due to gambling
• Borrowing money or selling possessions to fund gambling
• Feeling anxious, depressed, or irritable when not gambling
• Lying to friends or family about your gambling habits
• Using gambling as a way to cope with stress or emotional difficulties

If you recognise any of these patterns in yourself or someone you know, please reach out — both to our support team and to the professional organisations listed below. At Spirit Casino, your wellbeing always comes first.

Protecting Vulnerable Players

At Spirit Casino, we take extra steps to protect players who may be more vulnerable to gambling-related harm. Our team is trained to spot behavioural patterns that may indicate a player is struggling, and we reserve the right to proactively apply account restrictions where necessary — even without a formal request from the player.

We strictly prohibit players under the age of 18 from registering or playing at Spirit Casino. As part of our Know Your Customer (KYC) process, we verify the identity and age of all players before processing withdrawals. If we have reason to believe that a player is underage, we will immediately suspend the account and conduct a full investigation. We also strongly recommend that parents and guardians use parental control software to prevent minors from accessing online gambling platforms.

Our KYC and Verification Process

Identity verification is a key component of responsible gaming at Spirit Casino. Before processing any withdrawal, we require players to complete our KYC procedure, which involves submitting valid identification documents in Latin or Cyrillic script, or completing a video verification. This process typically holds withdrawals for up to 72 hours but ensures the safety and security of every transaction on our platform.

We at Spirit Casino maintain these standards not to inconvenience you, but to protect you and the integrity of our platform. Verified accounts enjoy a smoother, more secure gaming experience overall.

External Support Organisations

We recognise that our in-house tools are just one part of the support ecosystem. At Spirit Casino, we actively direct players toward professional organisations that specialise in gambling addiction and mental health support. If you feel you need help beyond what we provide, please do not hesitate to contact one of the following:

These organisations offer confidential, non-judgmental support — and many are available around the clock. Seeking help is a sign of strength, and we at Spirit Casino will always support you in that decision.