Spirit Casino Privacy Policy

At Spirit Casino, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit Spirit Casino.com, use the Spirit casino app, or engage with any of our services. By accessing our platform, you agree to the practices described in this document. We encourage you to read it carefully to understand your rights and our obligations as your data controller.

Who We Are

Spirit Casino is operated by Dama N.V., a company registered in Curacao with company registration number 152125, and with registered address at Scharlooweg 39, Willemstad, Curacao. We hold an e-gaming license No. OGL/2023/174/0082, issued by the Curacao Gaming Control Board (GCB). When you use our online casino spirit platform, Dama N.V. acts as the data controller responsible for your personal information.

Information We Collect

When you register, log in, or interact with our services — including through spirit casino login or the Spirit app — we may collect the following categories of personal data:

Personal Identification Data

• Full name, date of birth, and nationality
• Email address, phone number, and residential address
• Government-issued ID documents submitted during KYC verification
• Selfies or video verification recordings where required

Financial and Transaction Data

• Payment method details (card numbers, e-wallet accounts, crypto wallet addresses)
• Deposit and withdrawal history
• Transaction amounts and currency used
• Information required to process refunds or verify payment legitimacy

Technical and Usage Data

• IP address, browser type, and device identifiers
• Pages visited, session duration, and in-game activity
• Data collected via cookies and tracking technologies
• App usage statistics if you use the Spirit casino app download on iOS or Android

How We Use Your Information

Here at Spirit Casino, we process your personal data for clearly defined and lawful purposes. We do not sell your data to third parties. The primary ways we use your information include:

• Creating and managing your player account
• Verifying your identity and age in compliance with our licensing obligations
• Processing deposits and withdrawals securely
• Delivering promotions such as spirit casino no deposit bonus offers, spirit casino cashback rewards, and promo code campaigns
• Detecting and preventing fraud, money laundering, and problem gambling
• Providing 24/7 customer support via live chat and email at support@Spirit Casino.com
• Sending you account-related communications and, where you have opted in, marketing messages
• Improving our platform, including the spirit app and mobile experience
• Fulfilling our legal obligations under applicable gaming and data protection regulations

Legal Basis for Processing

Our Spirit Casino platform processes your data under the following legal bases:

• Contractual necessity — to provide our services and manage your account
• Legal obligation — to comply with anti-money laundering laws, KYC requirements, and our gaming license conditions
• Legitimate interests — to detect fraud, improve our services, and ensure platform security
• Consent — for marketing communications and optional data uses, which you may withdraw at any time

Cookies and Tracking Technologies

At Spirit, we use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and deliver relevant content. Cookies help us remember your preferences, maintain your session after spirit login, and measure the performance of our platform. You can manage your cookie preferences through your browser settings; however, disabling certain cookies may affect the functionality of our services.

Sharing Your Data

We do not sell, rent, or trade your personal information. However, we may share your data with trusted third parties in the following circumstances:

• Payment processors and banking partners — to facilitate deposits and withdrawals
• Game providers — such as NetEnt, Pragmatic Play, BGaming, Play'n GO, Evolution, and others, who may process gameplay data
• Regulatory and law enforcement authorities — when required by law or our Curacao gaming license
• KYC and fraud prevention services — to verify your identity and protect against financial crime
• Affiliate partners — through the N1 Partners network (affiliates@n1.partners), in connection with referral tracking
• IT and infrastructure providers — who support the operation of our platform and Spirit casino app

All third parties we engage are required to handle your data in accordance with applicable data protection standards and are not permitted to use it for their own marketing purposes.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by our legal obligations. If your account becomes dormant — meaning no login activity for 12 months — a dormancy fee of 25 EUR per month may apply, and we will contact you regarding account status. After the applicable retention period expires, we securely delete or anonymize your data.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Right of access — to request a copy of the data we hold about you
• Right to rectification — to ask us to correct inaccurate or incomplete information
• Right to erasure — to request deletion of your data, subject to legal retention requirements
• Right to restrict processing — to ask us to limit how we use your data in certain circumstances
• Right to data portability — to receive your data in a structured, machine-readable format
• Right to object — to object to processing based on legitimate interests or for direct marketing
• Right to withdraw consent — where processing is based on your consent, you may withdraw it at any time

To exercise any of these rights, please contact us at support@Spirit Casino.com. We will respond to your request within a reasonable timeframe in accordance with applicable law.

Security of Your Data

At Spirit online casino, we implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, alteration, or disclosure. These measures include SSL encryption, secure server infrastructure, access controls, and regular security assessments. While we work hard to protect your information, no system is completely immune to risk, and we encourage you to keep your login credentials confidential.

Children's Privacy

Our services are strictly intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under the legal gambling age. If we discover that a minor has provided us with personal information, we will promptly delete it and close the associated account. If you believe a minor has accessed our platform, please contact us immediately.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those external sites and encourage you to review their individual privacy policies before providing any personal information.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make material changes, we will notify you via email or a prominent notice on our platform. Your continued use of Spirit Casino following any update constitutes your acceptance of the revised policy. We recommend reviewing this page periodically to stay informed.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please do not hesitate to reach out to our support team. You can contact us through our 24/7 live chat at Spirit Casino.com or by email at support@Spirit Casino.com. We are committed to addressing your inquiries promptly and transparently.